Foire aux questions
📦 Orders & Shipping
When will my order ship? Orders are processed within 1–2 business days. During busy periods, processing may take up to 2–5 business days. You'll receive a tracking number by email once your order ships.
How long does delivery take?
- USA: 5–9 business days
- UK & EU: 7–10 business days
- Australia & New Zealand: 5–9 business days
- Rest of World: 10–20 business days
How do I track my order? Once your order ships, you'll get a tracking number by email. Use that to track your shipment — please use your tracking number, not your order number. Questions? Email us at support@shopbiobricks.com.
My tracking says "delivered" but I haven't received it. Please check around your delivery area, with neighbors or household members, and directly with the carrier. If you still can't locate it, email support@shopbiobricks.com and we'll help sort it out.
Can I change or cancel my order?
- Within 24 hours of ordering: free cancellation
- After 24 hours: 10% cancellation fee
- After your order has shipped: cancellation is not possible
Shipping address changes can only be made before your order dispatches. Email us as soon as possible at support@shopbiobricks.com for urgent requests.
Do you ship internationally? Yes! We ship to most countries worldwide. Any customs duties or import fees are the customer's responsibility.
🔁 Returns & Refunds
Something is wrong with my order — what do I do? Email support@shopbiobricks.com with your order number and photos if applicable. We'll make it right.
I'm missing pieces or received damaged pieces. No worries — we'll send free replacements. Just email us photos within 7 days of discovering the issue. Missing and damaged piece coverage lasts 1 year from purchase.
I received the wrong item or there's a manufacturing defect. We'll offer you a full refund or a replacement set — your choice. Photos are required for verification.
My order was damaged during shipping. We'll take care of it with a full refund or replacement. Carrier damage documentation may be required.
My box arrived dented. Can I get a refund? Since our sets ship internationally, some packaging wear can happen along the way. If the contents are intact, refunds aren't available for box/packaging damage alone — but reach out and we'll see what we can do.
Can I return my order if I change my mind? We don't accept change-of-mind returns, but if you contact us within 30 days of delivery we may be able to offer store credit in certain situations.
Can I return an unopened item? Yes — unopened sets can be returned within 30 days of delivery. Return shipping is the customer's responsibility and items must be unused and in original condition.
What items are non-refundable?
- Opened or partially built sets
- Orders beyond 30 days from delivery
- Digital products or gift cards
How long do refunds take? Once approved, refunds are processed to your original payment method within 10 business days. Your bank or card provider may take additional time to post the funds.
🧱 Products & Quality
Are these official LEGO® bricks? No — BioBricks sells Mould King sets, which use high-quality, precision-moulded ABS bricks that are fully compatible with major brick brands.
Are the bricks good quality? Absolutely. Mould King is known for tight tolerances and great build quality. If any part is defective, we'll replace it free of charge.
What scale are the models? Most models are approximately 1:28 scale.
Do sets include instructions? Yes — all sets include printed English instructions. Digital PDFs are available upon request. If your manual is missing, email support@shopbiobricks.com and we'll get one sent over.
Do BioBricks sets come in boxes? Some sets come in boxes and some come in bags depending on the product.
I'm missing pieces. Email support@shopbiobricks.com with:
- Your order number
- A photo of the instruction page with the missing parts circled or marked
- The name of the set
We'll send replacements free of charge.
💳 Payments & Promotions
What payment methods do you accept? We accept all major payment methods through Shopify. If your payment isn't going through, try refreshing your cart or using a different payment method. Still having trouble? Email support@shopbiobricks.com.
My discount code isn't working. Double-check for typos or extra spaces. If it's still not working, email us and we'll get it sorted.
Are taxes included? Yes — taxes are calculated and included at checkout.
Do you offer promotions? Yes! Follow us on social media and subscribe to our newsletter for exclusive deals and new release announcements.
👤 Account & Support
How do I log in? Click the profile icon, enter your email, and use the one-time passcode sent to your inbox.
I didn't receive a confirmation email. Check your spam or junk folder first. If you still can't find it, email support@shopbiobricks.com and we'll help.